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Support Centre

Find answers about orders, shipping, returns and product verification. If you need personal assistance, our team replies to every email within one business day.

Email support

Replies within 1 business day

suporte@synedica.com.py

WhatsApp support

Available for verified customers after first purchase

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Support hours

Monday to Friday, 09:00 to 18:00 CET

Frequently asked questions

Shipping policy

European dispatch, tracked delivery and estimated timeframes by destination.

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Returns

Conditions for reporting damaged or incorrect research compounds.

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Still need help?

Send an email to suporte@synedica.com.py with your order number and a clear description. For account-specific issues, sign in first so we can verify your identity faster.